4 ways to build a great moderator team.

Here are four ways to grow and build a moderator team in an online community.

1. Find the value for your members and moderators.

  • When your community is valuable — it attracts members. You can then encourage these users to become super users of your product and to help others.

2. Define user trust levels and grow super users.

  • Grant experienced users more rights so that they can help maintain and moderate the community they generously contribute so much of their time to is important.

3. Reward and incentivize

  • Remember that your moderators are regulars who have been around, are involved and experienced. They set a positive example for the community through their actions and their posts. If you need advice, these are the folks you turn to first. Therefore, you need to incentivize moderators and super users in your online community.

4. Create clear guidelines and expectations for your moderators

  • Think of having a guide for your moderators like an ambassador program! Guidelines are necessary. They help you get to know your community and create a nice environment for discussion, support and connection.

Program Manager @ Google. I write stories around: Design, Community, Product, Sustainability, Philosophy, Work, Career.

Program Manager @ Google. I write stories around: Design, Community, Product, Sustainability, Philosophy, Work, Career.