PinnedCommunity, meet Privacy.Community managers, we need to have a collective conversation about privacy. When was the last time you actually read a privacy policy? Most folks click through privacy and security policies, or get annoyed by them. Privacy is and should be an important, accessible, transparent journey the community member wants to…Privacy5 min read
PinnedProduct & CommunityCommunity managers already wear a lot of hats. 🧢 One I don’t see very often? A product management hat 🎩. But when they do, great things can happen. ✨ Why? Applying product management principles will help you better understand your community, which will ultimately lead to the creation of better…Community4 min read
Apr 1, 2021Career Development & Mobility JourneyIt is important to remember that ultimately YOU own your career development and journey. Developing your career and mobility is a journey with a few steps: identifying your strengths, telling your story, job search strategy, and networking. Discover & Uncover Strengths What type of work energizes you? What comes easily for you? …Careers4 min read
Mar 25, 2021Inclusive TerminologyHave you ever used “guru”, “sherpa”, or “ninja” to describe programs, people or products at work? Using terminology like can be perceived as imprecise and non inclusive. Read on to learn why you should consider alternatives. Some words we use routinely throughout our work day are rooted in racism, discriminatory…Inclusion2 min read
Mar 5, 2021Making Spaghetti 🍝How solving for a problem is like a big bowl of spaghetti. — Warning: 🍝 Lotssss of spaghetti metaphors incoming… I wanted to share some quick thoughts on how solving a problem is like a big bowl of spaghetti where you bring stakeholders along through a complex decision where there are multiple possible ideas or 🍝 “spaghetti strands” to follow. …Product Management3 min read
Mar 5, 2021Logical Fallacies and Other Things You Should Know as a ModeratorBeing an online community moderator takes an acute understanding of language and dialogue on a (sometimes frustratingly) nuanced level, all the while striving to understand the full context of something. Here’s a few things I’ve learned that I hope you find helpful to keep in mind!Community5 min read
Feb 15, 2021What online communities can learn from conversation pits.Ahhh conversation pits, spaces within spaces. Here’s a few takeaways from those old physical relics of the 60’s that we can apply to our modern digital communities — all except the shag carpet. Flexible. Conversation pits can be created anywhere and can be all shapes and sizes. They are distinct from…Community2 min read
Jan 21, 2020Sustainable Urban Development Summit hosted by Stanford Engineering: Center for Sustainable Development & Global CompetitivenessOn Saturday, January 19th, I attended the Sustainable Urban Development Summit hosted by Stanford Engineering: Center for Sustainable Development & Global Competitiveness in collaboration with the International Towns Federation. TL;DR: The lenses changed from Macro to Micro — with a majority focus on micro — specifically, on how towns can…Sustainability10 min read
Nov 17, 2018Remote JobsI love working remotely — so I can’t help telling nearly everyone I know about the benefits of working remotely and encouraging them to also consider a remote job! This is a resource for all the peeps I am encouraging to check out remote work. Since I talk about it…Remote Working3 min read
Sep 21, 2018How to make your comments section a walk in the park.Are negative comments and harassment an unwanted “feature” of your articles? Unsure on how to respond to and ignite in conversations online? This field guide was designed to assist journalists navigate the muddy waters of the comments section. Journalists are often asked to engage on social media or in the…Journalism6 min read
