Community managers already wear a lot of hats. 🧢 One I don’t see very often? A product management hat 🎩. But when they do, great things can happen. ✨ Why? Applying product management principles will help you better understand your community, which will ultimately lead to the creation of better…

It is important to remember that ultimately YOU own your career development and journey. Developing your career and mobility is a journey with a few steps: identifying your strengths, telling your story, job search strategy, and networking. Discover & Uncover Strengths What type of work energizes you? What comes easily for you? …

Have you ever used “guru”, “sherpa”, or “ninja” to describe programs, people or products at work? Using terminology like can be perceived as imprecise and non inclusive. Read on to learn why you should consider alternatives. Some words we use routinely throughout our work day are rooted in racism, discriminatory…

How solving for a problem is like a big bowl of spaghetti. — Warning: 🍝 Lotssss of spaghetti metaphors incoming… I wanted to share some quick thoughts on how solving a problem is like a big bowl of spaghetti where you bring stakeholders along through a complex decision where there are multiple possible ideas or 🍝 “spaghetti strands” to follow. …

Being an online community moderator takes an acute understanding of language and dialogue on a (sometimes frustratingly) nuanced level, all the while striving to understand the full context of something. Here’s a few things I’ve learned that I hope you find helpful to keep in mind!

Ahhh conversation pits, spaces within spaces. Here’s a few takeaways from those old physical relics of the 60’s that we can apply to our modern digital communities — all except the shag carpet. Flexible. Conversation pits can be created anywhere and can be all shapes and sizes. They are distinct from…

On Saturday, January 19th, I attended the Sustainable Urban Development Summit hosted by Stanford Engineering: Center for Sustainable Development & Global Competitiveness in collaboration with the International Towns Federation. TL;DR: The lenses changed from Macro to Micro — with a majority focus on micro — specifically, on how towns can…

I love working remotely — so I can’t help telling nearly everyone I know about the benefits of working remotely and encouraging them to also consider a remote job! This is a resource for all the peeps I am encouraging to check out remote work. Since I talk about it…

Are negative comments and harassment an unwanted “feature” of your articles? Unsure on how to respond to and ignite in conversations online? This field guide was designed to assist journalists navigate the muddy waters of the comments section. Journalists are often asked to engage on social media or in the…