How to make your comments section a walk in the park.

  • More harm is done when comments are left unmoderated
  • By responding to comments and moderating them, you are actively crafting your audience and environment
  • You have the power to combat naysayers and those who promote distrust and confusion
  • Fighting abuse and harassment is a vital part of empowering people to protect freedom of expression and keep the internet for everyone
  • News outlets and journalists need to respond publicly to uncivil comments and show they prefer high-quality discussions
  • By not taking an active stance, it decreases not only the credibility of the news outlet but also the credibility of its stories
  • Your reputation determines the quality and characteristics of the contributors you get
  • Posing a question yourself! For example: “Do you agree with this legislative bill? Why or why not?”
  • Answer legitimate questions
  • Ask further questions of commenters and encourage conversations
  • Provide additional information
  • Encourage them to ask questions
  • Invite an expert, or someone mentioned in the article, to contribute in the comments
  • Reinforce good behavior
  • Be open, honest and listen
  • Don’t fan the fire
  • Check yourself before you wreck yourself
  • Keep calm and moderate
  • Be precise, responsive and accurate
  • Have compassion
  • Have a cool, level head
  • Keep it on topic

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Program Manager @ Google. I write stories around: Design, Community, Product, Sustainability, Philosophy, Work, Career.

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Alexandra

Alexandra

Program Manager @ Google. I write stories around: Design, Community, Product, Sustainability, Philosophy, Work, Career.

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